Usually, I am contacted to help resolve issues connecting to EC2 instances from Windows computers. Two of the most common causes for these problems are,

  • The use of an incorrect username for the target instance
  • The credentials file has the wrong permissions

For the first point, it is important to remember the username is related to the AMI image used to create the EC2 instance. Only the Amazon AMI images do have the username ec2-user, whereas Ubuntu images have the user ubuntu. Here’s a list of the default usernames in AWS source

  • For Amazon Linux 2 or the Amazon Linux AMI, the user name is ec2-user.
  • For a CentOS AMI, the user name is centos or ec2-user.
  • For a Debian AMI, the user name is admin.
  • For a Fedora AMI, the user name is fedora or ec2-user.
  • For a RHEL AMI, the user name is ec2-user or root.
  • For a SUSE AMI, the user name is ec2-user or root.
  • For an Ubuntu AMI, the user name is ubuntu.
  • For an Oracle AMI, the user name is ec2-user.
  • For a Bitnami AMI, the user name is bitnami.

For the second point, evidenced by the message Permissions for X are too open, as seen in the next image.

We need to make sure the credentials file’s permissions allow full control only to the desired windows user. This is done in Windows from the Windows Explorer as follows,

1. Locate the credential file and right-click on it
2. From the pop-up menu, select Properties, and then, in the Properties
dialogue box, click the Security tab. Then, click on “Advanced”

3. Set the desired user as the Owner of the file and disable inheritance.
4. Then, remove all entries in the Permission entries except the desired windows user.
5. The desired windows user should be allowed Full control.

6. The connection should now be successful

I have found that these two cases solved many of the problems for my clients. Nevertheless, please get in contact If you are still having difficulties connecting to your EC2 instances or if you need support. I can help you solve any issue you may be facing with your AWS resources.